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1-800-987-654 admin@totalwptheme.com

TERMS AND CONDITIONS

1. All goods are manufactured to order and as per the customers’ requirements.

2. No further discounts will be given on SPECIALS.

3. Delivery of goods will only be executed upon receipt of full payment.

4. In instance of bank transfers, delivery of goods will only be executed on clearance of the
transfer

5. Cancellation, with a full refund, will only be considered within 7 working days from date of
invoice

6. A cancellation fee of 15%, of the total invoice, will apply.

7. No refunds will be applicable on SPECIAL REQUEST orders.

8. All cheque deposits take 7 working days to clear, goods will be despatched only on clearance.

9. All Standard Bank to Standard Bank internet transfers reflect immediately, however, ABSA, Nedbank, FNB, Capitec or any other bank takes 2 working days to reflect. Goods will only be despatched once transfer reflects.

10. Once goods have been delivered and signed for, by the customer, no further claims will be entertained by Tent Warehouse.

11. Tent Warehouse reserves the right to make price changes as necessary.

2. PAYMENTS

2.1 PAYING BY CREDIT CARD

We accept payments made by Visa and MasterCard credit and debit cards. When you place an order, the transaction details are presented to the bank for authorisation of the payment amount.
If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this account to cover the costs of any transactions you complete with Tent World.

2.2 PAYING VIA EFT

In the EFT process, be sure to use your order number as the payment reference. You have 24 hours to pay once you’ve placed an order. We’ll start processing the order once your bank forwards your payment to us, over the boarder payments take between 7 (seven) and 10 (ten) working days to reflect and local bank to bank transfers take between 2 (two) or 3 (three) days to reflect.

2.3 FLUXUATION

The exchange rate fluxuation can take up to 10 (ten) working days. Due to constant currency
exchange fluxuations all payments have to meet the RAND value, of your purchase, in full.

3. IMPORT / EXPORT

The items for shipment to countries out of South Africa, may be subject to taxes, customs
duties and fees levied by the destination country (“Import Fees”). The recipient of the
shipment is the importer of record, in the destination country, and is responsible for all import
fees. “Import Fees Deposit” represents an estimate of the import fees that will be levied on
the items in your order for shipment to countries outside of South Africa. By placing your
order, you agree to allow Tent Warehouse to collect the import deposit for the applicable items
in your order. This deposit will be used, on your behalf, to reimburse the designated carriers
for the import fees that they paid on your behalf to the appropriate authorities of the
destination country.

4. REFUND

4.1 Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or
BACS Transfers are all acceptable methods of payment. Our Terms are payment in full within
thirty days. All goods remain the property of Tent World until paid for in full.

4.2 Monies that remain outstanding, by the due date, will incur late payment interest at a rate
the same as that of the prevailing Bank of South Africa base rate, until such time as the
balance is paid in full. We reserve the right to forfeit the deposit paid on any monies
remaining unpaid sixty days from the date of invoice.

4.3 Returned cheques will incur a R250.00 charge to cover banking fees and administrative costs.
In an instance of a second Returned cheque, we reserve the right to terminate the
arrangement and insist on future cash transactions only. Consequently, all bookings and
transactions and agreements entered into will cease with immediate effect until such time
all outstanding monies are recovered in full.

5. WAITING PERIOD

5.1 DELIVERY

5.1.1 Four to five weeks manufacturing time excluding delivery time.

5.1.2 Two weeks delivery on selected items, due to pre-orders, some items may take longer than
the above stated times.

5.1.3 Above delivery times are based on a standard manufacture time but can vary due to 3rd
party supplies.

5.2 MANUFACTURING

5.2.1 Peg & Pole Tents can take up 3 to 4 working days depending on size of the tent.

5.2.2 Frame tents can take up to 1 or 2 weeks.

5.2.3 Alpine tents take up 4 to 5 weeks to make.

5.2.4 Chillers and VIP Toilets can take 2 to 3 weeks to manufacture.

5.2.5 Manufacturing commences on receipt of deposit.

6. DELIVERY PERIOD

6.1 Delivery can take between 2 and 3 weeks, after manufacture, and will be made to the
closest branch.

6.2 In the case of imports/exports, carrier company times may vary. Tent Warehouse will not be held
responsible or liable for delays out of our control.

6.3 Tent Warehouse will deliver free of charge to a branch / depot nearest to you.You are responsible
for delivery charges outside of this.

7. DISPLACED GOODS

Tent Warehouse will not be responsible or liable for purchases that are displaced once in the
possession of a carrier company or 3rd party arranged by the customer.

8. WARRANTY

8.1 Defective products must be returned within a 7 (seven) day period, in the packaging and
condition it was purchased.

8.2 Selected heavy duty tents come with a 5 (five) year workmanship warranty. Factory fault on
the stitching, of your tent, will be repaired at no cost to you.

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