Terms & Conditions


All users of this website agree that access to and use of this site are subject to the following terms and conditions and any other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Pictures are for illustrative purposes only and may differ from the actual product.

The entire content of this site, including but not limited to text, graphics or codes are copyrighted as collective work under the South African and other copyright laws, and is the property of Tent Warehouse. You may display, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tent Warehouse, subject to any restrictions or limitations relating to specific material.

All other uses, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tent Warehouse. Further, you are prohibited from changing or deleting any proprietary notices from materials downloaded from the site.

All trademarks, signs and trade names of Tent Warehouse used in the site are registered trademarks of Tent Warehouse.

The materials and products used on this site are provided “voetstoets” and without warranties. Pursuant to applicable law, Tent Warehouse disclaims all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Tent Warehouse does not represent nor warrant that the functions contained on this site will be uninterrupted or error-free, that the defects will be corrected, that this site or the server that makes the site available are free of viruses or other harmful components.

Tent Warehouse does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Tent Warehouse shall not be liable for any special or consequential damage that result from the use of, or the inability to use, the materials on this site or the performance of the products.

In the event of a product being listed on the site at an incorrect price, Tent Warehouse reserves the right to refuse or cancel any orders placed for the listed product. Further, Tent Warehouse reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tent Warehouse shall issue a credit to your credit card account in the sum of the amount debited to your account.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Tent Warehouse without notice. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Tent Warehouse may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the contact information you have provided on your Registration Form.

The use of this site shall be governed, in all respects, by the laws of the Republic of South Africa, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. The parties agree that the jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Tent Warehouse products) shall be in the Province where Tent Warehouse head offices are located. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Tent Warehouse products or services) must be commenced within one (1) year after the claim or cause of action arises.

 Tent Warehouse’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Tent Warehouse may assign its rights and duties under this Agreement to any party at any time without notice to you.

Harassment in form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Tent Warehouse or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Tent Warehouse does not and cannot review all communication and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Tent Warehouse is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, Tent Warehouse reserves the right to block or remove communications or materials that it deems to be abusive, defamatory, obscene, fraudulent, deceptive, misleading,  in violation of a copyright or trademark, offensive or otherwise unacceptable to Tent Warehouse in its sole discretion.

You agree to indemnify, defend, and hold harmless Tent Warehouse, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

The Tent Warehouse site and all content are provided on a “voetstoets” basis. The contents of the site, such as text, graphics, images and information obtained from Tent Warehouse’s licensors, and other material contained on the Tent Warehouse site (“Content”) are for informational purposes only and do not constitute advice. The user is encouraged to consult with a professional advisor before acting on any information or content appearing on or transmitted through Tent Warehouse’s web site. Nothing on the site shall be construed as an offer by Tent Warehouse to the user, but merely an invitation to do business.

In an attempt to provide increased value to our visitors, Tent Warehouse may link to sites operated by third parties. However, even if the third party is affiliated with Tent Warehouse, Tent Warehouse has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Tent Warehouse. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tent Warehouse seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well.

You agree that you will not upload or transmit any communications or content of any type to any public areas that infringe or violate any rights of any party. By submitting communications or content to Tent Warehouse, you agree that such submission is non-confidential for all purposes.

If you make any submission to a public area or if you submit any business information, idea, concept or invention to Tent Warehouse by email, you automatically grant-or warrant that the owner of such content or intellectual property has expressly granted Tent Warehouse a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, do not submit them to the site or to Tent Warehouse by email. We try to answer every email in a timely manner, but are not always able to do so.

You agree to only post or upload Media (like photos, videos or audio that are related to your enquiry) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner.

By uploading or submitting any media on the Tent Warehouse site, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein. Never post a picture or video of or with someone else unless you have their explicit permission.

It is strictly prohibited to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions or the Privacy Policy.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this web site.

By uploading any media like a photo or video, you grant Tent Warehouse a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media, you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes Tent Warehouse to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media, you agree to indemnify Tent Warehouse and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorney’s fees, arising from the media and/or your failure to comply with these the terms described in this document.

Tent Warehouse reserves the right to remove any media for any reason, at any time, without prior notice, at our sole discretion.

Any email with attachments are the property of Tent Warehouse and/or any of its subsidiaries. It is confidential, may be legally privileged and is protected by law.

The content of the e-mail message may contain personal views of the author/sender of this communication and may not necessarily reflect the views or policies of Tent Warehouse.

The person/s or entity/s addressed in this e-mail is/are the intended sole recipient/s. If this e-mail has reached you in error, please:

  1. Notify the sender of this error and delete this communication immediately;
  2. Do not read, disclose or use the content of this e-mail in any way whatsoever;
  3. Do not copy, distribute or take action in reliance of the contents of this information. Doing so is strictly prohibited and may be unlawful.

Tent Warehouse and/or any of its subsidiaries is neither liable for the proper or complete transmission of the information contained in this communication nor for any delays in its receipt.

Under no circumstances shall Tent Warehouse and/or the author/sender of this communication be liable to any person or entity for any damages whatsoever, whether direct or consequential damages that arise out of this e-mail message. Neither Tent Warehouse nor the author/sender of this e-mail message represent or guarantee the accuracy of this e-mail message and does not accept any liability whatsoever for any damages directly or indirectly arising out of the furnishing to the recipient (whether the intended recipient or not) or the use made by such recipient (whether the intended recipient or not) of the information set out in this communication.



Tent Warehouse is a business in the Retail industry that sells tent, chairs, toilets, freezers, chillers, tables, table cloths, décor items, catering equipment and furniture.


Subject to availability and receipt of payment, requests will be processed within  3    days and delivery confirmed by way of email or live chat (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)


The provision of goods and services by Tent Warehouse is subject to availability. In cases of unavailability, Tent Warehouse will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.   (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)


Tent Warehouse shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.


Payment may be made via Visa, MasterCard, or by bank transfer into the ABSA bank account, the details of which will be provided on request.


Card transactions will be acquired for Tent Warehouse via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


Customer details will be stored by Tent Warehouse separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.


The merchant outlet country at the time of presenting payment options to cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Tent Warehouse takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


This website is governed by the laws of South Africa and Tent Warehouse chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 49 Westmead Road, Westmead, Pinetown, 3610


Tent Warehouse may, in its sole discretion, change this agreement or any part thereof at any time without notice.


This website is run by Tent Warehouse (sole trader / private company / close corporation) based in South Africa trading as Tent Warehouse and with registration number 2015/047706/07 and Zayeeda Suleman


Company Physical Address: 49 Westmead Road, Westmead, Pinetown, 3610


Email:  admin@tentwarehouse.co.za                                          Telephone:  031 700 1704