please read the following policy carefully before using this website.
We understand that when conducting business or providing sensitive personal information, when using our website is important. This notice will govern our policy for users of the tent warehouse website, whether or not a transaction is concluded.
the information we derive from customers helps us to personalize and continually improve our customer service, while developing ways to improve your experience with tent warehouse.
Some of the information we gather about our users are as follows:
Your personal information:
when completing an online registration form or communicating with us via e-mail, fax or phone, your information is stored. This information, which is stored on our database, is used to respond to your enquiry and for future correspondence with you should you request us to do so.
Third party service providers:
in addition to us collecting your information, there may be third party service providers who will also collect your information in order to provide the products and/or services you have requested (e.g. credit card companies, banks, call centres, suppliers, affiliates to tent warehouse and marketing companies). These companies act solely to provide services related to your request. These service providers have their own privacy policies to protect your information, and whilst they have access to personal information needed to perform their functions on behalf of tent warehouse they may not use the same for other purposes.
Cookies used by tent warehouse:
Cookies are used to obtain a variety of information which provides us with details highlighting products and information that interests our visitors the most. Cookies are also used to protect your information.
Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive, by us, through your web browser to enable our systems to recognize your browser. It enables us to see what pages you click through, plus it stores items in your shopping cart between visits. The ‘help’ option on most browsers will instruct you on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and/or how to disable cookies altogether. Please note that disabling cookies will prevent you from using many of our services.
Information from third party sources:
through third party sources, we might receive information about you and add it to our account information. This may include, but not be limited to, information which we will use to update our records or contact details which will make communication more easy; account information, purchase or redemption information, page-view information from merchants with whom we operate co-branded businesses or for whom we provide technical, advertising or other services. Search term and search result information from some searches conducted through the web features offered by certain organizations; search results and links, including paid listings (such as sponsored links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers, and information from data providers.
Sharing of information:
under no circumstances will we give away or sell your personal information to anyone else for any reason whatsoever, without prior written approval from yourself. Any information gained through the use of customer polls, surveys, cookies, session tracking or any other avenue, is used internally and for the sole purpose of providing you with the best service. If you are on our mailing list and you request that we remove you, we will do so immediately. We respect your privacy as much as we do our own.
employees of tent warehouse and partners alike are familiar with our security policy and practices. All personal information is only accessible to a limited number of qualified individuals, who can access your information only by using a password. Our security systems and processes are audited on a regular basis. Sensitive information, such as credit card numbers, are protected by encryption protocols, which are put in place to protect information sent over the internet.
Wherever possible, we reveal only the last five digits of your credit card numbers when confirming an order but we transmit the entire credit card number to the appropriate credit card company during your order processing. Protect yourself against unauthorized access to your password and to your computer by ensuring that you sign off when you finish using a computer.
as stated above, you have a choice to not provide information, even though it might be needed to conclude the transaction with tent warehouse. You will be able to add or update information on your tent warehouse page at any time. Should you not want to receive e-mails or promotions from us, simply click on the unsubscribe link at the footer of any newsletter sent by tent warehouse and you will be removed from our mailing list. Should you need personal information removed, send an email with your contact details via our website and we will contact you to make the necessary changes. Please note that you cannot opt-out of communication pertaining to making a purchase on tent warehouse website.
Uses, notices and revisions
when you visit tent warehouse website, your visit and any disputes over privacy is subject to this policy and our conditions of use, which include but are not limited to damages, arbitration of disputes, and application of the laws of the republic of South Africa. Should you have any concern about the privacy on our site, please contact us with a thorough description, via the website, and we will try to resolve it.
Tent warehouse may, from time to time, feature public forums where users with similar interests can share information and support one another or where users can post questions.
Any information shared on any online platform is by design open to the public and is not private. Please think carefully before posting any personal information on any public platform. Your posts can be seen, disclosed to or collected by third parties and can be used by others in ways we cannot control or predict, including contacting you for unauthorized purposes. As with any public platform, the information you post may also show up in third-party search engines like google, yahoo, msn, Bing etc.
Consumer protection act (cpa)
South African cpa laws shall supersede any tent warehouse terms and conditions which conflict with the act or any other laws in the republic of South Africa.